Refund policy
Refund & Return Policy
Last updated: September 5, 2026
At Neryofa, we want you to feel confident when shopping with us.
If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
30-Day Return Period
You may request a return within 30 days from the date your order was delivered.
Free Returns
Neryofa offers free returns for eligible products returned within the 30-day return period.
We will provide return instructions after your return request has been reviewed.
Return Conditions
To be eligible for a return, products should generally be:
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Unused
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In their original condition
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In their original packaging where applicable
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Accompanied by the relevant order information or proof of purchase
Certain products may be excluded from returns where permitted by applicable law, including personalised or made-to-order products or products specifically identified as non-returnable on the product page.
How to Request a Return
Before sending an item back, contact us at:
Please include:
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Your order number
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The item you wish to return
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The reason for the return
Do not send a return to our mailing address unless our customer support team has provided return instructions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Email: support@neryofa.com
Please provide your order number and photographs of the issue where appropriate.
We will review the situation and provide an appropriate resolution.
Refund Process
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are generally processed within 5–10 business days after approval.
Refunds are normally issued to the original payment method used for the purchase.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
Non-Eligible Returns
A return may be refused where the product does not meet the applicable return conditions, except where applicable consumer law provides otherwise.
Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.
Contact
For questions about returns or refunds:
Email: support@neryofa.com
Phone: +44 141 444 8162
The Ramshorn, 206
98 Ingram St
Glasgow G1 1EX
United Kingdom